Terms & Conditions| InnovateTrainings

Last Updated: 18-May-2023

Terms & Conditions

By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.InnovateTrainings.com (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.

These Terms and Conditions were last updated on 20-May-2023. Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

Training Course Providers

Innovatetrainings.com is a “gateway” to purchase the products and services of carefully selected and monitored training course providers subscribing to the website.

Bookings - Contract of Sale

When you make a booking through innovatetrainings.com, you will be sent an e-mail confirming receipt of your booking and containing the details of your booking. Your booking represents an offer to us to purchase, which is accepted by us when we send an e-mail confirmation to you to confirm the course booking. It is essential that you provide us with a current e-mail address, which can be used to communicate with you on any matters relating to your booking. It is your responsibility to advise us of any changes to your email address or other contact details.

There are three types of bookings as explained below:
Bookings – Subject to Confirmation

Bookings that are Subject to Confirmation by Training Providers are not continuously updated with availability by Providers as spaces are booked. Therefore, there is a chance that your booking may not be successful, particularly if the course date is very near. Should your initial booking be unsuccessful we will, wherever possible, offer an alternative to best match your requirements, but you are not obliged to accept an alternative.

Confirmed Free Space Bookings

Confirmed Free Space Bookings relate to courses that are updated with Availability Status. Availability is confirmed at the time of booking when booking one of these courses on the innovatetraining.com web site.

If you choose to pay by Cheque or BACS the ‘Payment Details’ section of the Confirmation of course booking should be used as your Proforma invoice. This is for immediate payment and will need to be paid in full at least 30 days prior to the course start date. Making the payment to Innovate Trainings by the deadline dates is your responsibility and although we will chase the payment, we will not accept responsibility if you fail to make payment by 30 days prior to the course start date. If these conditions are not met Innovate Trainings reserves the right to cancel the place on the course with the trainer and you will be liable for cancellation fees as set out in the table in the section below and any additional costs incurred by Innovate Trainings for this cancellation.

E-learning/Distance Learning Courses

Unless otherwise agreed, all fees for e-Learning and distance learning courses are payable in advance. Course access is granted and/or course materials despatched once payment has been received. Refunds cannot be offered once course access us granted on course materials.

Cancellations, Reschedules and Course Transfer Policy

Although rare, from time to time, training providers may need to cancel or reschedule courses. Should a training course be cancelled for any reason, you will be fully reimbursed of all course costs including VAT and any fees paid, unless an alternative date has been offered and accepted. This is the full extent of the liability which Construction Help Desk Pvt LTD has for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or rescheduled courses.

If you wish to cancel a course booking, you must notify us in writing. Course cancellations are subject to fees in accordance with the following table of charges:

No. of Days Before Course Start Date Course Cancellations
More than 21 working days 20% of course fees
Between 11 and 20 working days 40% of course fees
10 or fewer working days 50% course fees

Please note that course transfers may be subject to an administration fee in addition to any cancellation fee arising from the transfer (as detailed in table above). If Innovate Trainings are to incur any charges as a result of your transfer, these will be passed onto yourself. Fees will be calculated on how much notice has been given, the duration and accreditation of the course and the individual training provider’s terms.

Delegates who fail to complete all parts of the course will not be eligible for any refund or free transfer, although exceptions may apply due to individual circumstances at the training provider’s discretion. This includes those attending virtual or e-learning courses who experience equipment or internet issues.

Course and Event Information

    Information relating to courses and events provided by Training Providers is carefully monitored for accuracy, errors or omissions. However, Construction Help Desk Pvt LTD cannot be held responsible for any errors in this information, including but not limited to Providers claims of Approvals and Accreditations.

  • Courses are non-residential unless explicitly stated in the course overview or course description.
  • Refreshments and a light lunch are typically provided on full day courses, but cannot be guaranteed.
  • Course start times will be confirmed in joining instructions sent by the Training Provider.
  • Unless otherwise stated in a specific course overview all delegates must be able to speak, write and understand English.
Specific Course Requirements

Some courses may have very specific prerequisites or terms and conditions attached, for example, specific experience or qualifications might be necessary for some courses and health requirements might exist for certain practical courses. For courses being held at venues provided by you (In Company/Own venue courses) there may also be specific prerequisites, such as venue requirements and standards, maximum delegate numbers or requirements for you to supply plant, equipment or materials for the course. Where such prerequisites exist, they will be outlined in the general information relating to the course. You will also be asked to confirm acceptance of these during the booking process.

VAT, Credit and Debit Card Fees

Innovate Trainings is primarily a business-to-business operation. For corporate credit cards we charge 2.55% of the net course value. For debit cards there is no additional cost. VAT is charged to the customer in addition to the basic course costs. Fees will be clearly outlined during the booking process.

Quality of Service Provision

In using the Innovate Trainings web site you fully accept and understand that this is a portal to third party training providers. Whilst InnovateTrainings continuously monitors the quality of course being delivered by appointed Training Providers, we cannot directly assume any responsibility or liability for the actions, products and services of providers and any other third-parties. We will, however, do everything practicably possible to resolve any quality issues arising from the use of our website to book your courses.

Issue of Certificates

Successfully achieved certification will be sent directly to the candidate rather than the booker of the course, in accordance with the guidelines of accrediting bodies. Certificates are typically issued by the training provider within 4-6 weeks of the course completion date. Innovate Trainings must be informed If the candidate has not received their certificate within this timeframe. If a significant amount of time between the course completion date and the Innovate Trainings team being notified has passed, candidates may be required to pay an administration fee for a duplicate certificate.

Web Site Licensing, Access and Use

Use of the innovatetrainings.com website includes, viewing the website, making bookings, reviewing bookings and changing bookings or transferring to links provided on the website. Any other use of the site requires written consent before use. You may only establish links to this website with prior written consent from InnovateTrainings.

By using the innovatetrainings.com website you agree not to access, monitor or copy information for your own commercial benefit or the benefit of another party or to use any data mining, robots, spiders, scrapers or other automated data gathering and extraction tools, without prior written permission. You also agree not to make any attempts to attack the infrastructure of the web site.

Changes and Updates to these Terms and Conditions

These terms and conditions may be updated from time to time, and the terms and conditions prevailing at the time of booking will apply. Continued use of the innovatetrainings.com web site indicates your agreement to them and any subsequent amendments.


If you have any questions regarding these Terms or any other matter, you may contact us by writing to us at

50 Princes Street,
Ipswich, IP1 1RJ
Contact- 330 390 3430
e-mail- query@InnovateTrainings.com
Quick Booking